FAQS

Sample:

1.Who will be charge in the sample？

Most samples are free except sable, special animal hair.

 

2.How long will the sample take？

OEM brush take 10-15 days, normal brush around a week.

 

3.Who will be responsible for the express fee for the samples delivery？

Customer provide express account or pay freight by PayPal.

 

4.How to operate it the sample fail to confirm？

Make the sample again to send or refund to customer after the discussion.

 

Payment Term:

1.What kind of currencies to be accepted？

USD dollars.

 

2.What kind of payment terms in a contract？

Under $5000, full payment before manufacture, otherwise 30% deposit before production, the balance before delivery.

 

Order Flow:

1.What can be provided from the QC department？

We accept QC department, will assist QC to check product quality.

 

2.How is an order operated？

Mass production
1.Confirm pre-production sample and packing details
2.Regular inspection during every step to control quality
3.Offer final inspection report for approval before shipping

After shipping:
1.Confirm details with shipping agent and provide custom clearance document
2.Remind that delivery date while goods close to port
3.Offer feedback sheet to get comments and sales status for better service next time.