FAQs

📦 Orders & Shipping

Q：Do you support global delivery? How is the shipping cost and time calculated?

A：We support global delivery and free shipping for orders over $14.99. We usually arrange delivery within 1-2 business days after you place your order, and send an email notification after delivery. Although the logistics time varies from country to country, it usually takes 1-3 weeks for the package to arrive at your address.

Q：What if my package is lost or I receive a damaged product?

A：If your package is lost, we will promptly arrange a reshipment. If you receive a damaged product, please provide a photo and your order number so we can quickly process compensation for you.

🎨 Product Information

Q：Are your brushes handmade?

A：We promise that every brush is handmade. Especially the animal hair brushes are made by experienced craftsmen.

Q：Are your products suitable for beginners or professional artists?

A：Our brushes are suitable for users of different levels. For beginners, we provide easy-to-control, cost-effective brushes to help you easily get started and improve your skills. Professional artists can choose high-quality watercolor brushes with high-quality bristles, excellent water storage and elasticity to meet the needs of fine painting.

📢 Custom Orders & Wholesale

Q：Can I mix and match my sets?

A：We understand that everyone has different preferences. Therefore, we provide single brush options for some brush sets for you to choose freely. If you have other ideas, please contact us at chrisky@artgoldenmaple.com.

Q：Do you offer special discounts for bulk purchases? And how do I apply to become a wholesale partner?

A：We are happy to support the art community with discounts and welcome all forms of collaboration. If you have a great idea please enter your message in the form below or email us directly.

📩 Contact Us

Q：How can I contact your customer service?

A：Please send an email to support@artgoldenmaple.com. And we typicallye respond to all inquiries within 48 hours (Monday-Friday).