Delivery Time: Processing Time + Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order an item, it will take 1–3 business days of processing time and then 5–15 business days of shipping time. Therefore, you can expect to receive it in 6–18 business days.
Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.
If duplicate orders are placed, our customer service team will send a confirmation email. If no response is received within five days, the order will be confirmed and shipped as a normal order.
Shipping Rates
| Region | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|
| EU Countries | $36.99+ | $6.00 |
| Non-EU Countries | $29.99+ | $6.00 |
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For EU countries, free shipping applies when your order reaches $36.99 or more. If your order total is below this amount, a flat shipping fee of $6.00 will apply.
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For non-EU countries, free shipping applies when your order reaches $29.99 or more. If your order total is below this amount, a flat shipping fee of $6.00 will apply.
Please refer to checkout for the exact shipping cost for your destination.
Taxes & Duties
For most countries, our customers do not need to pay import fees, duties, or VAT. However, for some limited countries (especially certain European countries such as Germany, Italy, and Canada, etc.), duties or VAT may apply according to your country's levying rules.
Please note that any customs fees, duties, or taxes are the responsibility of the buyer and are not included in the product price or shipping cost.
Additional Notes
We are excited to offer free international shipping for most destinations worldwide. Delivery usually takes about 15 working days. If you have any further questions, please Contact Us.
Please note: Shipping time is estimated and commences from the date of shipping, rather than the date of order.
We are not responsible for late shipments due to invalid address, customs clearance procedures, inclement weather, holidays, natural disasters, or carrier delays.
Please note that holidays do not count as business days and should be considered when calculating shipping times.
Sometimes unexpected delays are caused by thorough inspection, out-of-stock issues, especially during high-volume periods.
In case of any questions or unexpected delays, you can always contact our customer service at: chrisky@artgoldenmaple.com
